About the role

The NOC Engineer ensures the stability and availability of critical IT infrastructure by proactively overseeing systems around the clock. You'll detect, analyze, and respond to performance issues or outages—keeping client environments running smoothly. This role is ideal for professionals who excel in structured, time sensitive environments and enjoy supporting high-uptime operations.

Who are we?

IBEX Staffing Solutions is a forward-thinking recruitment firm specializing in remote and IT staffing. We connect exceptional global talent with innovative companies, helping businesses scale and thrive in a digital-first world.

Hire the brightest. Hire the best.

Job Details
Role: NOC Engineer
Location: Remote
Type of Engagement: Long term Contract
Schedule: US Timezone – EST

Key Responsibilities

• Monitor infrastructure using RMM or NOC tools (e.g., PRTG, Nagios, SolarWinds).
• Proactively identify performance degradation and respond to incidents.
• Execute remote troubleshooting and basic maintenance tasks.
• Maintain and update alerting thresholds and monitoring configurations.
• Escalate unresolved issues to the appropriate Tier or Engineering team.
• Participate in scheduled maintenance windows for patching or hardware updates.
• Maintain detailed shift logs and incident documentation.
• Coordinate with internal teams and vendors for service restoration.

Qualifications

• 1+ year of experience in NOC operations or infrastructure monitoring.
• Understanding of networking fundamentals (IP, DNS, VLANs, firewalls).
• Familiarity with infrastructure monitoring tools (e.g., PRTG, SolarWinds, Zabbix, Nagios).
• Experience with ticketing systems such as ConnectWise or ServiceNow.
• Strong analytical thinking and attention to detail.
• Familiarity with SLA tracking and escalation procedures.
• Certifications (CompTIA Network+, Cisco CCT/CCNA) are a plus.
• Excellent focus, time management, and written documentation skills.
• Experience with shift work and high-availability environments.