Ibex Staffing Solutions

    About the role

    The Helpdesk Tier 1 ensures smooth system operations by delivering prompt, professional technical support. You'll resolve end-user issues, uphold service quality, and gain exposure to advanced technologies as part of our client’s team—perfect for tech-savvy professionals eager to grow in a fast-paced IT environment.

    Who are we?

    IBEX Staffing Solutions is a forward-thinking recruitment firm specializing in remote and IT staffing. We connect exceptional global talent with innovative companies, helping businesses scale and thrive in a digital-first world.

    Hire the brightest. Hire the best.

    Job Details

    Role: Helpdesk Tier 1
    Location: Remote
    Type of Engagement: Long term Contract
    Schedule: US Timezone – EST

    Key Responsibilities:

    • Provide accurate, user-friendly technical support for end user issues via remote tools.
    • Manage Active Directory tasks (user accounts, permissions, group policies).
    • Troubleshoot issues with printers, email, and business applications.
    • Support onboarding/offboarding by setting up or deactivating user accounts and devices.
    • Build and configure workstations/laptops to company standards.
    • Resolve software and system issues efficiently across various platforms.
    • Meet daily productivity goals and maintain high user satisfaction.
    • Stay up to date with emerging technologies to improve support delivery.
    • Travel onsite only when necessary to complete tasks not possible remotely.
    • Perform additional tasks aligned with team and company goals.

    Qualifications

    • 1+ year of hands-on IT support experience.
    • Calm, positive attitude under pressure with strong customer service skills.
    • Excellent troubleshooting and problem-solving abilities.
    • Eagerness to learn and stay current with tech trends.
    • Proven ability to work in fast-paced environments and manage multiple tasks.
    • Strong communication skills - can explain tech to non-tech users.
    • Experience with ticketing systems (e.g., ConnectWise, Zendesk) is a plus.
    • Certifications (CompTIA A+, Microsoft 365, Network+, CCNA) are highly valued.
    • Team player with a collaborative and detail-oriented mindset.

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